You Have Been Away for too Long
For your account to remain active, you need to make frequent transactions. If there has been no deposits, withdrawals, transfers or point-of-sale transactions on the account, it will be considered ‘Inactive’ after six months. Accounts that have been inactive for a year or more are further classified as dormant.
How can you prevent your account from becoming inactive or dormant?
- Conduct transactions on your bank account regularly.
- Always take advantage of our products and services for your transactions. You don’t have to visit the banking hall as our alternative e-channels like *878#, ATMs, GTBank Mobile App and Internet Banking are easy to use, secure and available 24/7.
- Keep your address and contact information updated on your bank accounts so as not to miss out on important notifications.
How to Reactivate Your Inactive Account
Do any of the following to make your accounts active:
- Funds transfer to/from the account (via mobile banking/internet banking or the simple and much loved *878#)
- Cash deposit/withdrawal
- Cheque deposit/withdrawal
How to Reactivate Your Dormant Account
Individual Account Holders
- A duly filled dormant account reactivation form
- Recent utility bill issued within the last 3 months– original for sighting if address has changed
- Valid means of identification (International passport, Driver’s license, Permanent Voter’s Card or National ID card)
Kindly submit completed documents at any of our branches.
Corporate Account Holders
- A duly filled dormant corporate account reactivation form or Reactivation letter signed by authorized account signatory.
- Valid regulatory ID card of authorized signatory
Limited Liability Companies
- A duly filled dormant corporate account reactivation form or Board resolution signed by two directors or a director and the company secretary (Company seal should be affixed on the letter)
- Valid regulatory ID card of authorized signatories/directors/trustees
Kindly submit completed documents at any of our branches
Non Resident Kenyans
- A duly completed and signed dormant account reactivation/update form
- Notarized utility bill or stamped bank statement issued within the last 3 months
- Valid Kenyan international passport, Driver’s license, Permanent Voter’s Card or National ID card OR notarized foreign identity card (Driver’s License or International Passport) in addition to an expired Kenyan regulatory ID.
- For students who reside in School accommodation in foreign countries: - a signed and stamped/sealed letter from school showing proof of residence in hostels with proof of scholarship or tuition fees. For students with accommodation outside the School, a valid notarized utility bill should be provided.
Kindly send completed documents to firstname.lastname@example.org
An account is inactive when there has been no customer or depositor initiated transaction for a period of six months
A dormant account is an account that has had no customer or depositor initiated transaction for a period of one year
A duly filled dormant account reactivation form and an ID card
No, standing instructions on account is a valid transaction; accounts will not go dormant
If the address filled on the reactivation/ update form differs from what is registered with the Bank, a utility bill will be required for original sighting within the last three months.
Yes. Accrued interest on the account will be credited to the account regularly even if it is dormant.
No. Our Bank does not charge for reactivation of dormant accounts